Shipping and Returns

Shipping & Taxes

We offer worldwide, FedEx International shipping, as well as shipping by Japan Post using EMS (Express Mail Service), International ePacket, and International ePacket Light.

All rates are calculated during the checkout process, and are based on weight, available packaging sizes, and the time frame of shipping.

For FedEx, it usually takes approximately 3-5 business days for shipments to be delivered from our warehouse to the recipient.

For shipping by Japan Post, EMS has similar delivery times as FedEx with less coverage worldwide. International ePacket has a shipping time of approximately over 10 days, and International ePacket Light has a shipping time of approximately over 2 weeks. 

JAPAN POST IS NOW OUT OF SERVICE FOR INTERNATIONAL ORDERS DUE TO COVID-19. Please select Fed-Ex until the situation has improved.

We are constantly working on negotiating our rates to make them more affordable for our customers.

Taxes will be calculated and may be charged during the checkout process depending on your shipping address. Please note customers are liable for all possible import duties levied by their destination.

Please contact us directly for any further tax or shipping inquiries.

Return policy

If for any reason you are unhappy with your order, we accept returns within 7 days after you have received your purchase. Unfortunately, we do not offer free shipping for returns and you will be responsible for the shipping fees as well as tracking your shipment.

For defective products or incorrect orders, please contact us immediately upon their arrival. We will bear the costs of shipping for returning your purchase. Please note that defective products are disputable depending on their defective condition.